The Good Comfy's Help Center

Please allow up to 2 business days for your tracking information to be updated and available. The current processing times are taking a little bit longer than usual. You will receive an email with tracking information as soon as your order ships from our warehouse.

You can also track your order by entering your email address and order number on our page.

Thank you for your patience!

If you have an account, you can view your orders and tracking information on the My Account page.

Depending on the shipping method you have chosen, it may take from 5 to 10 days for our package to reach at your door for international shipments. This does not include the processing time at our premises that goes from 1 to 2 business days, and is also non-inclusive of the respective holidays and Sundays from each country. In the meantime, we encourage you to get busy on new home arrangements and make some space for our good, comfy products!

If you do not receive an email from The Good Comfy within a few hours of placing your order, check your personal Spam folder. Alternatively, make sure the email address on file is spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please contact us or chat with us, we can provide further information about your order confirmation.

We know how important your order is, so we aim to fulfill orders as quickly as possible! However, you can see our Shipping Policy for an estimated timeline wherein a possible cancellation can be processed.

There are several reasons why your order may have been cancelled:

1. The item(s) sold out.

2. The product got damaged by the time of handling, or we found damages that were undetected before, or the product did not pass our final quality check before its shipment.

3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

• If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

You can visit the product page of your favorite items, and add them to your wishlist. Once the item is restocked, you’ll be notified right away via email! We try to recycle materials and build new products every two weeks.

Helpful Hint: Act quickly when you find a design you like! As most of our pieces are made of recycled yarns and materials, some designs are one of a kind and produced in very limited batches that may not be available again.

As you can see, we are working hard to be as eco-friendly and vegan-friendly as possible until we reach our major sustainability marks - you can check further sustainability milestones we have set for The Good Comfy.

For this reason, we believe that a plastic-free packaging is important as well as the encouragement of insert alternatives that are not made of down. At the moment, we have not come up with a sustainable, plastic-free alternative to ship cushion inserts internationally without compromising on the volume of your shipments - and we definitely want your shipments to be as light and convenient as possible!

This being said, we hope you can find local alternatives to cushion inserts while we continue researching and sourcing the best alternatives to solve this matter in the future and provide you with complete solutions.

One thing we love the most about artisanal pieces is that you can easily see the craftmanship adding authenticity through small details such as irregular weavings, signs of handspun threads and different levels of strength put into every inch of printed fabric. We do not consider these as defects, but just a proof of how our products are made. 

Every item claimed to be made of recycled yarns may contain color differences, as the yarns are picked from small batches that were already cut and were going to be sent to the landfills.

No! Textiles or any other material that is produced in a manufacturing unit can be recycled in two stages: Pre-consumer (as raw material) or Post-consumer (as a final product).

At The Good Comfy you will find brand new items that are made of Pre-consumer textile waste, which is as good as the virgin textile - actually, we're kidding, Pre-consumer recycled content is BETTER than new threads, as they give almost the same results in terms of finishing, reduce the carbon footprint, industrial waste, etc. and give an amazing artisanal look.

You can find more about the recycling stages applied in textiles and other interesting sustainability subjects by checking our blog.

We work by the hand of certified factories that have undergone numerous social compliances to make sure the following criteria is met:

• Free from child labour
• Working conditions are safe and hygienic
• Employment is freely chosen and regular employment is provided
• Legal, living wages are paid
• Working hours are not excessive 
• No discrimination, harsh or inhumane treatment is practiced
• Freedom of association and the right to collective bargaining are respected
• The environment is protected

Also, we are committed to supporting long-term hiring, making sure that our manufacturing partners do not work with daily wage workers as this modality has destroyed people's safety and future.

If you want to understand more about the situation of daily wage workers in India, click here for the latest surveys.

We can ship, literally, anywhere! The default pricing on our site is in USD, but the conversion rate depends on your issuing credit card company used on the transaction. We give you approximate conversion rates through our currency converter located at the top left of our website to change currency on the site. The site will default US Dollars on the checkout page. 

In some instances, the delivery may be delayed depending on your country's customs. The Good Comfy and shipping partners do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We try our best to include these fees at the checkout, but some countries' policies may change from time to time. The Good Comfy is not responsible for applicable customs fees, import duties, taxes, or any other charges that may apply after.

We are already down that path, so you can shop safely! Our products have been made to meet the standards and no animal fibers are present in any of the products you will find at our store.

Being certified Vegan is part of our Sustainability Milestones as we grow, and we hope you can stick around to see it happen very soon!

Yes, we accept collaborations and people from all countries are welcome! If you think your home is the best place to be and you're a pet lover, we are here with some goodies!

Send us your profile links via our contact form or send us a message to contact@thegoodcomfy.com, we are looking forward to hearing from you!

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